**Effective date:** [04 09, 2026]
**Last updated:** [04 09, 2026]
Soft Touch Post-Mastectomy & Lymphedema Care (“**Soft Touch**”, “**we**”, “**us**”, or “**our**”) respects your privacy and is committed to protecting the personal information you share with us through this website.
This Privacy Policy & Cookies Policy explains what information we collect through our website, how we use it, how we protect it, and how cookies and similar technologies may be used.
This policy applies to the website operated for Soft Touch Post-Mastectomy & Lymphedema Care, including pages such as Home, Mastectomy Boutique, Compression Garments, Compression Pumps, Coverage, About, and Book & Contact.
## 1. Who We Are
**Soft Touch Post-Mastectomy & Lymphedema Care**
3077 Bathurst St., Suite 203, 2nd Floor
Toronto, ON M6A 1Z9
Canada
Phone: 416-782-5353
Email: [email protected]
## 2. What Information We Collect
We may collect the following types of information through this website:
### A. Information you provide directly
When you complete a contact or booking form on our website, we may collect:
– your name
– your email address
– your phone number
– the service you are interested in
– any message or details you choose to provide
If you choose to include information about your needs, product history, insurance, or health-related concerns in your message, we may receive that information as part of your inquiry.
### B. Technical information collected automatically
When you visit our website, we may automatically collect certain technical information, such as:
– IP address
– browser type and version
– device type
– operating system
– pages viewed
– referring page or website
– date and time of access
– basic website usage and diagnostic information
### C. Cookies and similar technologies
We may use cookies, similar tracking technologies, and local storage features to help the website function properly, remember preferences, improve performance, and understand how visitors use the site.
More details are provided in Section 8 (“Cookies Policy”).
## 3. How We Use Personal Information
We may use your information to:
– respond to your inquiry
– contact you about your request
– help schedule or manage a visit
– understand which services visitors are interested in
– operate, maintain, and secure the website
– troubleshoot technical issues
– improve website content, structure, and usability
– comply with legal, regulatory, or administrative requirements
– protect our rights, users, staff, and website systems
We do not sell your personal information.
## 4. Consent
By submitting information through the website, you consent to our collection, use, and disclosure of that information for the purposes described in this policy.
Please do not include sensitive personal or medical information in website forms unless it is necessary for your request and you are comfortable sharing it electronically.
You may withdraw your consent to certain uses of your personal information, subject to legal or operational limitations. To do so, please contact us using the details in Section 11.
## 5. How We Share Information
We may share personal information only where reasonably necessary, including with:
– website hosting providers
– website developers, IT support, and maintenance providers
– email and communications service providers
– form handling, security, backup, or anti-spam tools
– analytics providers, if enabled
– legal, regulatory, or governmental authorities where required or permitted by law
– professional advisors, where necessary
– a successor entity in connection with a sale, restructuring, merger, or transfer of business assets, subject to appropriate protections
We do not rent or sell personal information to third parties for their own marketing purposes.
## 6. Retention of Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to respond to inquiries, maintain appropriate business records, meet legal or regulatory obligations, resolve disputes, and enforce our agreements.
If you would like more information about retention practices for website inquiries, you may contact us using the details in Section 11.
## 7. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, misuse, or modification.
However, no method of transmission over the Internet and no method of electronic storage is completely secure. For that reason, we cannot guarantee absolute security.
## 8. Cookies Policy
### What are cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember preferences, and understand how visitors use the site.
### Types of cookies we may use
#### A. Essential cookies
These cookies are necessary for the website to function properly. They may support:
– page navigation
– security and spam prevention
– session management
– form submission and basic website functionality
Because these cookies are necessary for the operation of the website, they may remain active without a separate opt-in mechanism.
#### B. Preference cookies
These cookies help remember settings or choices that improve your experience, where such functionality is enabled.
#### C. Performance and analytics cookies
If analytics tools are enabled on the website, these cookies may help us understand:
– which pages are visited
– how visitors move through the site
– how the site performs
– what content is most useful
If you add non-essential analytics or advertising tools in the future, you should update this policy and, where appropriate, use a consent mechanism before those cookies are placed.
#### D. Third-party cookies
Some website features may rely on third-party services. If we embed or integrate third-party tools such as maps, videos, scheduling tools, or social content, those providers may place cookies or collect technical information according to their own privacy policies.
## 9. How to Manage Cookies
Most web browsers allow you to control cookies through browser settings. You can usually:
– view what cookies are stored
– block some or all cookies
– delete cookies
– set rules for certain websites
Please note that disabling essential cookies may affect how the website functions.
For more information, please refer to your browser’s help documentation.
## 10. Links to Other Websites
Our website may contain links to third-party websites or services, including social platforms, maps, partner sites, or other external resources. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies before providing any information.
## 11. Your Rights and Choices
Subject to applicable law, you may have the right to:
– request access to personal information we hold about you
– request correction of inaccurate or incomplete personal information
– ask questions about how your personal information is handled
– withdraw consent to certain uses of your information, where applicable
To make a privacy-related request, please contact:
**Privacy Contact**
Soft Touch Post-Mastectomy & Lymphedema Care
3077 Bathurst St., Suite 203, 2nd Floor
Toronto, ON M6A 1Z9
Canada
Phone: 416-782-5353
Email: [email protected]
We may need to verify your identity before responding to certain requests.
## 12. Children’s Privacy
This website is intended for a general audience and is not directed to children. We do not knowingly collect personal information from children through the website without appropriate authorization.
## 13. International Processing
Our website service providers may store or process information outside your province or country, including in jurisdictions that may have different privacy laws. Where this occurs, we take reasonable steps to require appropriate protection of personal information.
## 14. Changes to This Policy
We may update this Privacy Policy & Cookies Policy from time to time. Any updated version will be posted on this page with a revised “Last updated” date.
Your continued use of the website after changes are posted means you accept the updated policy, to the extent permitted by law.
## 15. Contact Us
If you have any questions about this Privacy Policy & Cookies Policy or how your information is handled, please contact us:
**Soft Touch Post-Mastectomy & Lymphedema Care**
3077 Bathurst St., Suite 203, 2nd Floor
Toronto, ON M6A 1Z9
Canada
Phone: 416-782-5353
Email: [email protected]
